Wrong Furniture Delivered: What Should You Ask the Retailer to Do?

When the case is stronger

• Model, color, configuration, or dimensions clearly differ from the order confirmation.
• Photos were taken promptly before material use or assembly.
• The retailer controlled delivery and has a practical pickup or replacement path.

When the case is weaker

• The order confirmation matches what arrived.
• The difference is within a clearly disclosed variation.
• The item was altered, assembled, discarded, or damaged after delivery without prior documentation.

High-value evidence

• Order confirmation and product listing
• Delivery receipt
• Labels, model numbers, and package markings
• Wide and close-up photos before assembly
• Dimensions and messages reporting the mismatch

The business’s strongest plausible position

The retailer may say the correct SKU was delivered, the difference is a disclosed variation, or post-delivery use changed available remedies.

Realistic remedies

• Deliver the correct item and retrieve the wrong one
• Provide an agreed partial credit only if the customer wants to keep it
• Refund when replacement is unavailable and the applicable terms support return

Related Consumer Help

• Customer Service Keeps Giving Me Different Answers
• The Company Admitted the Mistake but Still Hasn’t Fixed It
• Refund Denied After a Return: What to Do Next