Tell us what happened.
Describe the decision, what led to it, what you have already tried, and what outcome you want. You do not need to organize it first.
How it works
You make the appeal. We help you build it.
On Appeal turns a frustrating decision into a structured, customer-led process. You stay in control, send every communication, and decide what happens next.
Start Free QualificationFrom decision to next move
Six steps. One person in control: you.
Get your Free Case Assessment.
We tell you whether the matter appears worth pursuing with On Appeal. If we do not think a paid review is worthwhile, we tell you not to buy one.
Choose your level of support.
$3 includes the complete Case Review & Action Plan, $6 adds one follow-up review, and $10 adds Unlimited Case Support for the same active case.
Receive your Case Review & Action Plan.
Every paid plan receives the same complete initial analysis, including the recommended next step and a case-specific message when appropriate.
You contact the company.
You review the message, decide what to use, and send it from your own account. You remain the direct communicator and decision-maker.
Bring the response back if your plan includes it.
Paste the company response, upload relevant documents, and explain what remains wrong or unresolved. On Appeal provides an updated review and revised message when appropriate.
What you get
A case record and a next step you can use.
A useful review reduces uncertainty. It should clarify what the record supports, what is missing, what to say, where to send it, and when another attempt is no longer worthwhile.
- 01A candid assessment of whether voluntary reconsideration appears worthwhile
- 02A structured record of the chronology, evidence, policies, and open questions
- 03A polished draft that the customer reviews, changes if desired, and sends
- 04An optional support loop for adding a substantive reply, relevant documents, and your explanation of what remains unresolved
Customer-led by design
Your case. Your account. Your decision.
On Appeal does not contact a company or organization on your behalf. We do not impersonate you, use your passwords, negotiate directly, accept an offer, or make a decision for you.
Any refund, credit, replacement, repair, reinstatement, or other outcome goes directly between you and the company. On Appeal does not receive or control recovery funds.
How we help you self-advocate
More than another complaint.
The work is practical: review, organization, public-policy research, structured reasoning, persuasive drafting, and customer-led follow-up.
Chronology and facts
Turn scattered messages, dates, and events into a clear, neutral record.
Missing documentation
Identify the receipts, notices, photos, messages, or other records that may make the request easier to evaluate.
Public policies and terms
Compare what happened with relevant public policies, warranty language, written terms, and company commitments.
Publicly available examples
When useful, review public examples of how similar issues were handled—without treating them as legal precedent.
Strongest supportable points
Separate persuasive factual and policy-based arguments from assumptions or points the record does not support.
Persuasive drafting
Prepare a concise appeal, reconsideration request, or follow-up message for the customer to review and send.
Escalation planning
Suggest an orderly sequence using appropriate public customer-service and escalation channels.
Response review
With follow-up support, maintain the case record, interpret a substantive reply, and help prepare the next customer-led step.
We cannot require a company or organization to reconsider a decision, and no outcome is guaranteed. We help only while the facts, public policies, and available voluntary escalation paths support another attempt.
Clear expectations
Support without overclaiming.
We will
- Review the record, not automatically take the customer’s side
- Identify gaps and weaknesses before preparing a draft
- Suggest practical, supportable, customer-led next steps
- Say when another resource—or stopping—is the better fit
We will not
- Promise a result or exaggerate the record
- Contact the company or negotiate on the customer’s behalf
- Provide legal advice or handle legal or regulated matters
- Monitor legal, contractual, appeal, or filing deadlines
Simple one-time pricing
Price determines duration of support, not quality of reasoning.
Each paid option receives the same initial evidence scrutiny, analysis, appropriate research, remedy assessment, strategy, and communication quality.
Free Qualification
$0A no-charge decision: proceed, need more information, human review, or decline. Declined customers are not upsold.
Full Case Review
$3The complete initial review and customer-ready appeal or request. Service ends when that review is delivered.
Review + One Follow-Up
$6The same complete review plus one completed structured follow-up after the company responds.
Unlimited Case Support*
$10The same complete review plus unlimited follow-up reviews for this same case while it remains active.
Support stays with the same active case.
Cases automatically close after 90 days without substantive activity. Passive page views do not reset the clock, and cases do not close while On Appeal still owes active work.
*Unlimited Case Support applies only to the same underlying case while it remains active.
We never contact consumers offering to recover money, never guarantee a refund, and never take a percentage of what you receive.
Before you begin
Check the scope and redact sensitive information.
On Appeal is limited to ordinary consumer and low-stakes membership decisions. Review Scope & Limitsbefore submitting. Remove Social Security numbers, full payment-card numbers, bank credentials, passwords, medical records, and other highly sensitive information from anything you upload.
Ready when you are
Tell us what happened.
Qualification is free. If we can help, a complete case review and customer-ready appeal costs $3.
Start Free Qualification