Tell us what happened.
Share the decision, your earlier attempts, and the outcome you want.
Self-advocacy, made clearer
Customer service said no. It doesn’t have to end there.
You make the appeal. We help you build it—by organizing the facts, reviewing the record and public policies, and preparing a clear, persuasive request for reconsideration.
See If On Appeal Can Help Qualification is free. During beta, the complete Full Case Review is also free.
A clearer way forward
Build the strongest supportable appeal.
We organize the facts, review public policies, identify gaps, and prepare a draft.
Send it—and, with support, bring the reply back.
You remain the direct communicator. With follow-up support, bring the company response back with relevant documents and explain what remains unresolved.
Why use On Appeal?
You can appeal on your own.
On Appeal helps when you’d rather not do all the work yourself—or when what you’ve already tried hasn’t worked.
- 01You are frustrated with a company and want distance from the back-and-forth.
- 02You do not have time to organize records, read policies, research escalation options, and draft a persuasive appeal.
- 03You are unsure which facts matter most—or which parts of your position may be weak.
- 04You already tried once and received another “no.”
- 05The company’s response seems inconsistent with its own policy, but you are not sure how to frame that clearly.
- 06You want a second set of eyes to identify the strengths and weaknesses in the record.
- 07You want a more creative, orderly escalation strategy using public channels.
- 08The dispute is irritating enough that you would rather approach it with some emotional distance.
What On Appeal does
Structure for a process that rarely arrives organized.
We review, organize, compare, research public information, draft, and help plan. We do not contact the company or make decisions for you.
Build the record
Organize the chronology, facts, documents, and missing information in one structured case record.
Compare the decision
Review customer-supplied information against public company policies and written terms.
Prepare the appeal
Identify the strongest factual and policy-based points and draft a polished request for reconsideration.
Plan the next move
With a support option, review the company’s response and help prepare an appropriate customer-led follow-up.
Simple one-time pricing
Price determines duration of support, not quality of reasoning.
Every option receives the same complete initial analysis. Higher tiers add response support; they do not buy better evidence scrutiny, research, remedy analysis, or writing.
Free Qualification
FreeWe determine scope, plausible merits, remedy reasonableness, whether an ordinary voluntary path remains, and whether On Appeal fits.
Full Case Review
A complete evidence-aware review, realistic strategy, and polished customer-ready initial appeal or request. Service ends at delivery.
Review + One Follow-Up
$6 during BetaThe same Full Case Review plus one completed structured follow-up review after the company responds.
Unlimited Case Support*
$10 during BetaThe same Full Case Review plus unlimited follow-up reviews for the same active underlying case.
During beta, Full Case Review is complimentary. The support tiers are $6 and $10 during beta. After a Full Case Review has been delivered, upgrades charge only the difference: $3 to add one follow-up or $7 to add Unlimited Case Support. *Cases automatically close after 90 days without substantive case activity; Unlimited applies only to the same active case.
A clear trust boundary
No recovery pitches. No guarantees. No percentage fee.
We never contact consumers offering to recover money, never guarantee a refund, and never take a percentage of what you receive.
On Appeal is not a law firm, does not provide legal advice or representation, and never sends a message to a business for you.
Ordinary, voluntary reconsideration
Useful boundaries are part of a useful review.
On Appeal helps you prepare voluntary, nonlegal requests for reconsideration. We do not provide legal advice, represent customers before companies or in formal proceedings, or monitor legal, contractual, appeal, or filing deadlines.
Read what we don’t coverYou make the appeal
We help you build it.
Tell us what happened. We’ll first determine whether there’s a case worth pursuing—for free. During beta, accepted cases also receive the complete Full Case Review at no charge.
Start Free Qualification