The Company Says Its Employee Gave Me the Wrong Information

When the case is stronger

• The statement is written, specific, and from an identifiable business channel.
• You relied on it before receiving contrary information.
• The requested correction closely matches the documented consequence.

When the case is weaker

• The statement was an estimate, opinion, or clearly contrary to order-specific terms.
• No action or loss followed from it.
• The remedy sought is far larger than the effect of the mistake.

High-value evidence

• Exact statement and context
• Date, channel, and interaction ID
• Controlling policy or order terms
• Action taken in reliance
• Documented cost or lost opportunity

The business’s strongest plausible position

The business may say the representative lacked authority, the statement was only an estimate, or the customer had access to contrary written terms.

Realistic remedies

• Honor the specific representation when proportionate
• Reverse a charge or consequence caused by reasonable reliance
• Acknowledge the error and offer a narrower practical correction

Related Consumer Help

• Customer Service Keeps Giving Me Different Answers
• The Company Admitted the Mistake but Still Hasn’t Fixed It
• My Refund Was Approved — Then Reversed