What the customer submitted

Case summary

The customer paid $312.40 for a refrigerator repair after an intermittent water-fill diagnosis and inlet-valve replacement. Eleven days later, the refrigerator again stopped filling the ice maker. The company said by phone that this sounded like a new problem and required another $129 diagnostic fee.

What the customer wanted

The customer initially wanted the entire $312.40 repair charge refunded.

What the customer had already tried

The customer called once. The representative declined a free return visit without a technician inspecting the refrigerator again.

Materials reviewed

Documents the customer uploaded

Paid repair invoice

PDF · $312.40 · service date May 14

Technician notes

PDF · “intermittent fill failure” · inlet valve replaced

Workmanship guarantee

Invoice terms · 30 days for labor related to the same repair

Customer photo/video description

Same visible no-fill symptom reported 11 days later

Customer-service recap

Email · company requests a new $129 diagnostic fee

What the customer received

Case Review & Action Plan

Bottom line

The customer has a reasonable basis to request a no-charge reinspection, but the record does not establish that the second failure has the same underlying cause or that the first repair was defective. A full refund demand goes beyond the current evidence.

Recommended outcome

No-charge reinspection under the written workmanship guarantee

Why we reached this conclusion

What supports the request

• The same visible symptom returned after only 11 days.
• The original record describes an intermittent water-fill problem.
• The terms include a 30-day workmanship guarantee.
• The company called the problem new without a second inspection.

What may work against it

• A repeated symptom does not prove the same component caused it.
• The guarantee does not cover every problem occurring within 30 days.
• Current evidence does not support a confident full-refund request.

What to ask for

Request a no-charge visit to determine whether the recurring symptom relates to the May 14 repair, with covered work corrected without another diagnostic or labor charge.

Before contacting them

There is enough information to request the reinspection, but not to assert that the original repair definitely failed.

What to do next

1. Send a written request under the 30-day guarantee.
2. Attach the invoice and technician note.
3. Ask for a technician determination before another fee is charged.
4. If the cause is unrelated, request findings and an estimate before authorizing work.
5. If inspection is refused, request one manager review.

Suggested message

Hello,

I’m asking you to reconsider the $129 diagnostic fee for a return visit. On May 14 I paid $312.40 for service addressing an intermittent water-fill problem, and the technician replaced the inlet valve. Eleven days later, the refrigerator again stopped filling the ice maker.

My invoice includes a 30-day workmanship guarantee for labor related to the same repair. I understand the symptom could have a different cause, but a technician has not determined that. Please schedule a no-charge reinspection. If it is related, please correct the covered work without another diagnostic or labor charge. If it is unrelated, please provide the diagnosis and estimate before new work is authorized.

Thank you.

If they say no

Ask a manager to review the invoice guarantee and technician notes. If an inspection documents an unrelated failure, reassess based on that evidence.

Your next step

Send the request with the May 14 invoice and technician service notes.